Terms

This web page represents our Terms of Use and Sale (“Agreement”) regarding our website, https://baselang.com (“Website”). It was last updated on 4 September 2023. The terms, “we” and “our” as used in this Agreement refer to BaseLang, LLC (“BaseLang”).

We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the homepage of our Website when such changes occur.

We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Limited License

BaseLang grants you a non-exclusive, non-transferable, revocable license to access and use our Website in order for you to make purchases of Spanish tutoring services, access to Spanish e-learning content, and other features of our e-learning product through our Website, strictly in accordance with our Legal Terms.

Copyrights and Trademarks

Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered (“Intellectual Property”) owned, controlled or licensed by BaseLang. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. BaseLang aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of BaseLang, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from BaseLang. BaseLang prohibits use of any logo of BaseLang or any of its affiliates as part of a link to or from any Website unless BaseLang approves such link in advance and in writing. Fair use of BaseLang’s Intellectual Property requires proper acknowledgment. Other product and company names mentioned in our Website may be the Intellectual Property of their respective owners.

Links to Third-Party Websites

Our Website may contain links to Websites owned or operated by parties other than BaseLang. Such links are provided for your reference only. BaseLang does not monitor or control outside Websites and is not responsible for their content. BaseLang’s inclusion of links to an outside Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does BaseLang’s inclusion of the links imply that BaseLang is authorized to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked Website.

Content Disclaimer

Postings on our Website are made at such times as BaseLang determines in its discretion. You should not assume that the information contained on our Website has been updated or otherwise contains current information. BaseLang does not guarantee that we will review past postings to determine whether they remain accurate and information contained in such postings may have been superseded. THE INFORMATION AND MATERIALS IN OUR WEBSITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP TO DATE. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.

Services Disclaimer

Our services, primarily one-on-one classes with Spanish teachers, are for educational purposes only. Our teachers, agents, or other employees or representatives offer the service as governed by our Legal Terms. If you are displeased with our services, please read our Refunds section and act accordingly.

Our teachers, agents, employees, or other representatives have been instructed to maintain utmost professionalism and respect, including avoiding discrimination based on race, sexuality, gender, nationality, religion, political views, or other similar issues, and we are serious about enforcing these. However, BaseLang cannot guarantee that our employees, teachers, agents, or other representatives act in accordance with this policy, and if you are displeased by any communications with BaseLang, please refer to our refund policy for your rights to refund. By using our service you forfeit your rights to take legal action against BaseLang or our associates, employees, agents, owners, or other representatives for these types of discrimination.

Customer Etiquette (Student Code of Conduct)

As a BaseLang student, customers agree are expected to be polite and follow common etiquette when taking a class and/or dealing with anyone from the BaseLang team.

A student must:

  • be fully clothed during classes
  • when taking a class, act with basic manners (no burping, nose picking, foul language etc)
  • when taking a class, have the video camera turned on at all times (unless requested otherwise by a teacher)
  • when taking a class, not be abusive to the teacher, or make comments that could be deemed as offensive (including sexual, religious, or racial comments)
  • when taking a class, avoid discussing inappropriate topics  that could make your teacher feel uncomfortable (including topics on politics, religion, and sex)
  • when taking a class, give full attention to the teacher – no accepting a call and then leaving for half the class
  • when taking a class, no drinking alcohol. Eating may be permitted, but only if it doesn’t cause the student or teacher to be distracted
  • when taking a class, try to be in a room with minimum outside noise or distractions
  • be accompanied by a parent or guardian for the duration of the class if the student is aged 8-12 years old. Students aged 13 to 16 years old only need to be accompanied by a parent or guardian if BaseLang deems it necessary. This will be determined on a case by case basis.
  • be the sole user of their account. Attempts to have multiple people using a single account will not be allowed
  • not have multiple accounts. Attempts to create more than one account per student is a clear violation of our terms and may result in us blacklisting the user from using our service.
  • not sign up for multiple 7-day trials. Any user deemed to be violating this by signing up multiple times will be automatically charged $179 per trial, and may also be blacklisted from using our service.
  • sign up using their full legal name (no pseudonyms, nicknames or  just initials)
  • not solicit personal information from any BaseLang teacher, including their phone number, social media profiles, home address etc
  • be on time and take the classes they request. Scheduling classes and then not showing up is a disservice to other students who may have wanted that time slot with a particular teacher, a disservice to the teacher, who ends up sitting there, and a disservice to us as we pay a teacher without them teaching.
  • If a customer cannot attend a class, it should be canceled as far in advance as possible. We understand that canceling a class happens from time to time. However, if we notice a pattern whereby a student consistently cancels last minute and therefore does not give other students the chance to book that slot, we will issue a formal warning.

If the customer breaks this code of conduct, BaseLang will issue one formal warning. If a second warning is issued, then BaseLang reserves the right to expel the student from BaseLang, ban them from future classes, and refuse refund requests.

Refunds

Real World Online

We offer 100% refunds, plus an additional $20 (for example, a $179 purchase would result in a $199 refund), for the first 35 calendar days from the date you first sign up to a 7-day trial. This applies for customers of BaseLang only, whom use web.baselang.com, and not users of our marketing website, https://baselang.com or any other subdomain, as those are provided free of charge. BaseLang does not allow students to create duplicate accounts and this refund policy is only valid on a student’s first trial.

Only BaseLang customers who are unhappy with the service within the first 35 days are eligible for a refund. Before issuing a refund, we will ask customers to explain what elements of BaseLang they are unhappy with. This helps us gather feedback in order to continually improve the service we offer.

We process refunds through our payment processor, Braintree. They do not support the extra $20, however. To receive your extra $20 guarantee, you must provide us with an email address, which we will use to send $20USD via PayPal. Failure to provide us this email address within 30 days of refund request will result in your forfeiture of this additional $20.

35 calendar days after the initial sign-up date, we do NOT offer refunds. We have hard costs (paying teachers, for example) that prevent us from offering this.

If your automatically recurring subscription charge to BaseLang occurs, and you have not taken any classes or used any services, and it is no more than 3 days since the charge occurred, you may contact us to have that latest payment, and only the latest payment, refunded. This type of refund does NOT include the extra $20 guarantee.

Request of a refund will be processed within a reasonable period of time, on business days. Process of a refund may result in your account being deleted.

If you request a refund within the first 35 days and receive the $20 additional guarantee, and you later decide to purchase our services again, you are NOT eligible for any type of refund at any point of time for any reason. We reserve the right to deny customers who have been issued refunds access to the BaseLang platform in the future. This is to prevent abuse of our $20 extra guarantee.

Real World Medellin

Our Negative-Risk Guarantee applies only to monthly Real World Medellin students. If at any point in the first 7 days you don’t absolutely love BaseLang, we’ll not only give you a full refund, but we’ll send you $20 for wasting your time. Weekly students are not entitled to a refund if they take classes beyond their first day.

Bootcamp Online and Bootcamp Medellin

Bootcamp students who request to cancel their program are NOT eligible for any type of refund at any point of time for any reason. If due to unforeseen circumstances, a student requests to defer their classes to a later date, then BaseLang will review each situation on a case by case basis. However, BaseLang will not offer any guarantee that a student will be able to re-schedule their classes at a future date.

Recording of Classes for Training Purposes

Occasionally, our teachers will record your classes. Any class where you share personal information or otherwise information that is obviously only intended for the teacher will not be recorded, or, if it was filmed, will be deleted.

The purpose of these recordings is for training. We are constantly working on improving, and having example classes is extremely helpful in this regard. These recordings will never be published, public, or in any way used outside of internal training without your express permission.

In addition, we may use these recordings to create a short progress video for you. By having one or two classes per month recorded, we can edit them together over a longer timeline, so you have a video of your progress. If we create this, it is for you only to do what you wish with, and we will not share it without your express permission.

Any student who wishes to opt-out of being recorded can do so by emailing support(at)baselang.com, and a note will be added to their account to ensure that from that point, no future classes will be recorded.

No Warranties; Exclusion of Liability; Indemnification

OUR WEBSITE IS OPERATED BY BaseLang ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, BaseLang SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT FOR OUR WEBSITE AND ANY CONTRACTS AND SERVICES YOU PURCHASE THROUGH IT. BaseLang SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF OUR WEBSITE, FOR CONTRACTS OR SERVICES SOLD THROUGH OUR WEBSITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH OUR WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH OUR WEBSITE. YOUR USE OF OUR WEBSITE AND ANY CONTRACTS OR SERVICES ARE AT YOUR OWN RISK. IN NO EVENT SHALL EITHER BaseLang OR THEIR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR WEBSITE, CONTRACTS AND SERVICES PURCHASED THROUGH OUR WEBSITE, THE DELAY OR INABILITY TO USE OUR WEBSITE OR OTHERWISE ARISING IN CONNECTION WITH OUR WEBSITE, CONTRACTS OR RELATED SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. IN NO EVENT SHALL BaseLang’s LIABILITY FOR ANY DAMAGE CLAIM EXCEED THE AMOUNT PAID BY YOU TO BaseLang FOR THE TRANSACTION GIVING RISE TO SUCH DAMAGE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

WITHOUT LIMITING THE FOREGOING, BaseLang DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE WEBITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

YOU AGREE THAT ALL TIMES, YOU WILL LOOK TO ATTORNEYS FROM WHOM YOU PURCHASE SERVICES FOR ANY CLAIMS OF ANY NATURE, INCLUDING LOSS, DAMAGE, OR WARRANTY. BaseLang AND THEIR RESPECTIVE AFFILIATES MAKE NO REPRESENTATION OR GUARANTEES ABOUT ANY CONTRACTS AND SERVICES OFFERED THROUGH OUR WEBSITE.

BaseLang MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON OUR WEBSITE, CONTRACTS, OR RELATED SERVICES ARE APPLICABLE OR APPROPRIATE FOR USE IN ALL JURISDICTIONS.

Indemnification

You agree to defend, indemnify and hold BaseLang harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website or any Contracts or Services you purchase through it.

Referral Program

At BaseLang, we reward you for sharing the love! By referring friends to BaseLang using your unique referral link, you can earn reward credits if your friends continue after their trial. Here’s how it works:

Referral Rewards

  • $25 in reward credits for a Real World Lite referral
  • $50 in reward credits for a Real World referral
  • $100 in reward credits for a Bootcamp referral
  • $50 in reward credits for a Bootcamp referral if the referee pays upfront
  • $50 in reward credits for a Bootcamp referral if the referee chooses a payment plan.

Your friends will also receive the same amount off their first month when they sign up using your referral link.

There’s no limit to how many people you can refer. Stack your referrals and enjoy significant savings—or even cover the cost of your own membership!

How It Works

  1. Share your unique referral link (or code) with friends.
  2. Your friend signs up through your link and/or uses your referral code on the sign-up page.
  3. Reward credits will be issued as soon as the referred user completes their trial and becomes a paying customer. For Bootcamp, there is no trial, so referral rewards are issued immediately.

Program Guidelines

  • Referral links should only be used for personal and non-commercial purposes and shared with people who will appreciate the invitation. Referral links must not be published or distributed on public platforms like coupon websites, Reddit, or Wikipedia.
  • Abuse or fraudulent activity, including creating fake accounts or referrals, will result in a permanent ban for all involved parties. Where relevant, any reward credits issued through fraudulent activity will be revoked.

Refund Policy for Referrals

  • If a referred friend cancels within 35 days and requests a refund, the referee’s reward credits will be rescinded.
  • If you receive reward credits, you forfeit your eligibility for the 35-day refund. However, you can still receive a refund within 3 days of payment if no classes have been taken (see the Refunds section for more details).

Medellin Spanish School 

* General Terms and Conditions

Students must be 18 years or older by the start date of their classes. If the student is less than 18 years old, then we would require a letter from a parent or guardian stating their consent with regards to the students’ registration with the school.

Bootcamp Program (Online & Medellin)

* Changes to your schedule 

BaseLang will work with each student to provide classes at the students’ preferred schedule. Once the student begins their Bootcamp program, they are required to stick to the same schedule for the duration of the entire 80hr program. If the student needs to change their schedule due to unforeseen circumstances, BaseLang will do their best to accommodate this change. In the rare event of an emergency or unforeseen circumstance, BaseLang has the right to make changes to a students’ schedule, including substituting the student’s teacher, or requesting the student to change their schedule.

* Terms for Bootcamp Guarantee

Please note that this guarantee does not apply to “Bootcamp Intermediate”.

For Bootcamp students, we guarantee that students will be conversational at the end of the 80-hour program.

Obviously, conversational is a subjective measurement. There’s not much we can do about that, and since we customize the course to your interests (primarily in the last week where we lean more heavily into vocab specific to you), we can’t make a standardized test to check.

We define conversational as being able to effectively have basic conversations in social settings, when talking about typical topics and your interests. It’s not always easy, but most things you don’t have too much difficulty with. You won’t be speaking perfectly, but you’ll be able to communicate nearly any idea and understand the responses you get.

So here’s how this guarantee works – both parties (meaning yourself and us) are realistic about what your level is. Both parties do as much as they can to achieve the highest level possible for you within the month. If at the end of the program, you’re not quite there, we’ll give you two free months of our online Real World program, which has unlimited one-on-one classes, a $358 value. To claim the 2 free months, students must inform us that they have not reached a conversational level within 7 days of their last Bootcamp class, at which point we will speak to the student’s teacher to review this claim and assess the student’s level.

There are no refunds, as we have hard costs, and realistically speaking – in the off chance that you aren’t conversational within the month, you won’t be far off, and two months with our online program will be more than enough to get you over the hump.

In essence, the guarantee is that for the price you pay, you’ll become conversational. Almost all students will achieve this with just the Bootcamp program. If you’re one of the few that doesn’t, you will get more classes for free, with our online Real World program, to get you there.

This guarantee is for the 80hr Bootcamp program only. Bootcamp Intermediate, Real World and DELE in-person programs do not carry a guarantee, nor does any Bootcamp package that is less than 4 weeks. All we can say is that you will be very happy. In the extremely unlikely case that you hate everything, we’ll figure out a potential refund or solution with you, but it’s not standard, and would be handled on a case-by-case basis.