Terms

This web page represents our Terms of Use and Sale (“Agreement”) regarding our website, https://baselang.com (“Website”). It was last posted on 30 December 2015. The terms, “we” and “our” as used in this Agreement refer to BaseLang, LLC (“BaseLang”).

We may amend this Agreement at any time by posting the amended terms on our Website. We may or may not post notices on the homepage of our Website when such changes occur.

We refer to this Agreement, our Privacy Policy, and any other terms, rules, or guidelines on our Website collectively as our “Legal Terms.” You explicitly and implicitly agree to be bound by our Legal Terms each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

Limited License

BaseLang grants you a non-exclusive, non-transferable, revocable license to access and use our Website in order for you to make purchases of Spanish tutoring services, access to Spanish e-learning content, and other features of our e-learning product through our Website, strictly in accordance with our Legal Terms.

Copyrights and Trademarks

Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Website are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered (“Intellectual Property”) owned, controlled or licensed by BaseLang. Our Website as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. BaseLang aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of BaseLang, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from BaseLang. BaseLang prohibits use of any logo of BaseLang or any of its affiliates as part of a link to or from any Website unless BaseLang approves such link in advance and in writing. Fair use of BaseLang’s Intellectual Property requires proper acknowledgment. Other product and company names mentioned in our Website may be the Intellectual Property of their respective owners.

Links to Third-Party Websites

Our Website may contain links to Websites owned or operated by parties other than BaseLang. Such links are provided for your reference only. BaseLang does not monitor or control outside Websites and is not responsible for their content. BaseLang’s inclusion of links to an outside Website does not imply any endorsement of the material on our Website or, unless expressly disclosed otherwise, any sponsorship, affiliation or association with its owner, operator or sponsor, nor does BaseLang’s inclusion of the links imply that BaseLang is authorized to use any trade name, trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the linked Website.

Content Disclaimer

Postings on our Website are made at such times as BaseLang determines in its discretion. You should not assume that the information contained on our Website has been updated or otherwise contains current information. BaseLang does not guarantee that we will review past postings to determine whether they remain accurate and information contained in such postings may have been superseded. THE INFORMATION AND MATERIALS IN OUR WEBSITE ARE PROVIDED FOR YOUR REVIEW IN ACCORDANCE WITH THE NOTICES, TERMS AND CONDITIONS SET FORTH HEREIN. THESE MATERIALS ARE NOT GUARANTEED OR REPRESENTED TO BE COMPLETE, CORRECT OR UP TO DATE. THESE MATERIALS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE.

Services Disclaimer

Our services, primarily one-on-one classes with Spanish teachers, are for educational purposes only. Our teachers, agents, or other employees or representatives offer the service as governed by our Legal Terms. If you are displeased with our services, please read our Refunds section and act accordingly.

Our teachers, agents, employees, or other representatives have been instructed to maintain utmost professionalism and respect, including avoiding discrimination based on race, sexuality, gender, nationality, religion, political views, or other similar issues, and we are serious about enforcing these. However, BaseLang cannot guarantee that our employees, teachers, agents, or other representatives act in accordance with this policy, and if you are displeased by any communications with BaseLang, please refer to our refund policy for your rights to refund. By using our service you forfeit your rights to take legal action against BaseLang or our associates, employees, agents, owners, or other representatives for these types of discrimination.

Customer Etiquette

Customers are expected to be polite and follow common etiquette. For instance, a student must:

  • be fully clothed during classes
  • when taking a class, not be abusive to the teacher, including sexual, religious, racial, or other abusive comments
  • when taking a class, give full attention to the teacher – no accepting a call and then leaving for half the class
  • be the sole user of their account. Attempts to have multiple people using a single account will not be allowed
  • be on time and take the classes they request. Scheduling classes and then not showing up is a disservice to other students who may have wanted that time slot with a particular teacher, a disservice to the teacher, who ends up sitting there, and a disservice to us as we pay a teacher without them teaching. If a customer cannot attend a class, it should be cancelled as far in advance as possible.

The first 3 times may result in a warning to the customer. If abusive or impolite behavior continues, BaseLang reserves the right to expel the student from BaseLang, ban them from future classes, and refuse refund requests.

Refunds

We offer 100% refunds, plus an additional $20 (for example, a $100 purchase would result in a $120 refund), for the first 35 days of service. This applies for customers of BaseLang only, whom use web.baselang.com, and not users of our marketing website, https://baselang.com or any other subdomain, as those are provided free of charge.

We process refunds through our payment processor, Stripe. They do not support the extra $20, however. To recieve your extra $20 guarantee, you must provide us with an email address, which we will use to send $20 via PayPal. Failure to provide us this email address within 30 days of refund request will result in your forfeiture of this additional $20.

After the initial 35 days of service, we do NOT offer refunds. We have hard costs (paying teachers, for example) that prevent us from offering this.

If your automatically recurring subscription charge to BaseLang occurs, and you have not taken any classes or used any services, and it is no more than 3 days since the charge occurred, you may contact us to have that latest payment, and only the latest payment, refunded. This type of refund does NOT include the extra $20 guarantee.

Request of a refund will be processed within a reasonable period of time, on business days. Process of a refund will result in your account being deleted.

If you request a refund within the first 35 days and recieve the $20 additional guarantee, and you later decide to purchase our services again, you are NOT eligible for any type of refund at any point of time for any reason. This is to prevent abuse of our $20 extra guarantee.

No Warranties; Exclusion of Liability; Indemnification

OUR WEBSITE IS OPERATED BY BaseLang ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, BaseLang SPECIFICALLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT FOR OUR WEBSITE AND ANY CONTRACTS AND SERVICES YOU PURCHASE THROUGH IT. BaseLang SHALL NOT HAVE ANY LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT OF OUR WEBSITE, FOR CONTRACTS OR SERVICES SOLD THROUGH OUR WEBSITE, FOR YOUR ACTION OR INACTION IN CONNECTION WITH OUR WEBSITE OR FOR ANY DAMAGE TO YOUR COMPUTER OR DATA OR ANY OTHER DAMAGE YOU MAY INCUR IN CONNECTION WITH OUR WEBSITE. YOUR USE OF OUR WEBSITE AND ANY CONTRACTS OR SERVICES ARE AT YOUR OWN RISK. IN NO EVENT SHALL EITHER BaseLang OR THEIR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR WEBSITE, CONTRACTS AND SERVICES PURCHASED THROUGH OUR WEBSITE, THE DELAY OR INABILITY TO USE OUR WEBSITE OR OTHERWISE ARISING IN CONNECTION WITH OUR WEBSITE, CONTRACTS OR RELATED SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. IN NO EVENT SHALL BaseLang’s LIABILITY FOR ANY DAMAGE CLAIM EXCEED THE AMOUNT PAID BY YOU TO BaseLang FOR THE TRANSACTION GIVING RISE TO SUCH DAMAGE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

WITHOUT LIMITING THE FOREGOING, BaseLang DO NOT REPRESENT OR WARRANT THAT THE INFORMATION ON THE WEBITE IS ACCURATE, COMPLETE, RELIABLE, USEFUL, TIMELY OR CURRENT OR THAT OUR WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR.

YOU AGREE THAT ALL TIMES, YOU WILL LOOK TO ATTORNEYS FROM WHOM YOU PURCHASE SERVICES FOR ANY CLAIMS OF ANY NATURE, INCLUDING LOSS, DAMAGE, OR WARRANTY. BaseLang AND THEIR RESPECTIVE AFFILIATES MAKE NO REPRESENTATION OR GUARANTEES ABOUT ANY CONTRACTS AND SERVICES OFFERED THROUGH OUR WEBSITE.

BaseLang MAKES NO REPRESENTATION THAT CONTENT PROVIDED ON OUR WEBSITE, CONTRACTS, OR RELATED SERVICES ARE APPLICABLE OR APPROPRIATE FOR USE IN ALL JURISDICTIONS.

Indemnification

You agree to defend, indemnify and hold BaseLang harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of our Website or any Contracts or Services you purchase through it.