How can we help?
How do I cancel my subscription and/or get a refund?
I keep getting asked for Billing information, what’s wrong?
It’s time for my class. What happens now?
Do I need to install anything to take classes?
How do I save my Zoom’s chat?
How do I schedule a class?
How do I cancel a class?
I completed the electives and core lessons for my level, but the progress score is not updating.
How is the progress score calculated?
How was the Real World Curriculum designed?
How to fix PDFs lessons not loading
How do I sync my classes to Google Calendar?
How do I use Zoom?
How do I switch between Real World and DELE?
What is the difference between Real World and DELE?
How does the referral system work?
What do I do if there’s a connection issue?
How do I change my timezone?
How do I change my email?
How do I change my password?
How do I change my photo?
How do I change my name?
What does each teacher rating mean?
Why am I asked for teacher feedback?
How do I find a teacher?
Teachers who can teach Spain-specific grammar
Teachers who can teach children
My class isn’t showing up in my dashboard! What happened?
How does Memrise / vocab training work?
Not a BaseLang student yet?