What do I do if there’s a connection issue?

First, check your connection using speedtest.net. Sometimes it’s the teacher’s connection, and sometimes it’s the student’s, and this is how we can make sure it’s a problem on their end.

Then, if your connection is good, ask the teacher to switch to 3G data, which we cover for them.

If the issues still persist, and you can’t work anything out with your teacher, please politely end the call and schedule a class with another teacher for the next possible slot (which is almost always under 30 minutes away).

If this happens, please let us know via support and we’ll look into the issue so that it doesn’t happen again.


Did this solve your problem?

Yep, thanks!/Not really