SUPPORT
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Billing
How do I cancel my subscription and/or get a refund?
I keep getting asked for Billing information, what’s wrong?
Classes
It’s time for my class. What happens now?
Do I need to install anything to take classes?
How do I save my Zoom’s chat?
How do I schedule a class?
How do I cancel a class?
Lessons
I completed the electives and core lessons for my level, but the progress score is not updating.
How is the progress score calculated?
How was the Real World Curriculum designed?
How to fix PDFs lessons not loading
Popular
How much does it cost to buy hours in bulk?
Where can I find all the flashcard decks?
How do the BaseLang flashcards work?
How do I sync my classes to Google Calendar?
How do I use Zoom?
What is the difference between Real World and DELE?
How does the referral system work?
Profile
How do I switch between Real World and DELE?
How do I change my timezone?
How do I change my email?
How do I change my password?
How do I change my photo?
How do I change my name?
Teachers
What does each teacher rating mean?
Why am I asked for teacher feedback?
How do I find a teacher?
Teachers who can teach Spain-specific grammar
Teachers who can teach children
Troubleshooting
My class isn’t showing up in my dashboard! What happened?
What do I do if there’s a connection issue?
